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Some Iowa State, County or City governments process citizen’s credit/debit cards or check payments in person, over the phone, or online through an application call PayPort.  If you don't recognize a charge on your credit or bank statement, this page will help you understand your next steps.

Identify the Payment

If you made a payment with an Iowa State, County or City government that uses PayPort to process payments in person, over the phone, or online, the characters “pay.iowai.org” will appear in the description field on your credit card or bank statement for the convenience fee that was charged to pay with your credit/debit cards or check payment.

If you do not recognize pay.iowai.org on your statement, try to recall where you were on the date of the transaction and what you might have purchased. To help jog your memory, you may want to review the following questions:

  • Did you make a payment to an Iowa state, county or city government agency?
  • Did a Governmental staff member swipe your card through a small plastic card reader attached a computer, smartphone or tablet?
  • Did you make a phone or online payment around the time of the charge?
  • Did you receive an electronic receipt over email?

If so, have you contacted the organization via the contact information displayed on the receipt directly?

If you still don't recognize the charge, contact us for more information. We'll provide public information that may help you remember the charge.

Unrecognized or Disputed Charges

Most major credit card companies offer payment dispute services for unauthorized charges or charges that were not delivered as expected. If a payment of a service was not delivered or was not delivered as expected, we recommend contacting the agency directly to resolve the issue. If you're unable to contact the agency, or if you are certain that a charge is unauthorized, contact your card-issuing bank or credit institution for further assistance. Please know that Iowa Interactive is unable to process refunds on behalf of any Iowa State, County or City.