What Information Do We Collect From You? Some of the information we collect is personal to you. Other information is anonymous. During registration or when you initiate a transaction, if applicable, we may ask for your name, email address, mailing and billing addresses, phone number, bank account information and credit card information. We collect this information to use in our provision of services to you. In addition to the information that you provide to us, we collect your IP address, transaction history information and other related information.
When you report a problem with our Sites or services we will collect contact information along with a description of your problem.
When you contact us via the Company email address, we will collect your contact information and any information you include in your email.
When you order a product or service or pay a bill online through the Sites we ask for transaction information including your mailing address, phone number, email address and payment information.
Information you post in interactive areas of our Sites such as public forums.
To customize our service for you, we and our partners may collect location data, including the real-time geographic location of your computer or mobile device. This location data is collected anonymously in a form that does not personally identify you. When you visit and navigate our Sites, use our applications or third party sites, or open our emails, we may collect technical information about your use of our Sites including IP address, device identifiers, and viewing information.
How do we collect information from you? Direct Collection We collect much of the information listed above directly from you when you submit it on our Sites. This includes information such as registration information, contact information, user submissions, and public postings. If you do not want to share your information, you can choose not to participate in a particular service or activity. Indirect Collection – Cookies and Other Technology
Provide you with personalized content based on your use of our Site.
Enable you to more easily use our Sites by remembering and using contact information, purchasing information, and registration information.
Evaluate, monitor and analyze the use of our Sites and its traffic patterns to help improve our Sites and services.
Assist us with ad reporting functions such as to learn which ads are bringing users to our Sites.
The types of technologies we use include:
Cookies. A cookie is a small amount of data that is sent to your browser from a Web server and stored on your computer’s hard drive. Cookies enable us to identify your browser as a unique user. Cookies may involve the transmission of information from us to you and from you to us. The Help feature on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on’s settings or visiting the Site of its manufacturer. You may lose some features or functionality when you disable cookies.
Web Beacons. We may also employ a software technology known as a pixel tag or Web beacon. These help us better manage content on our Sites by informing us what content is effective. You may not disable Web beacons.
Log Files. Like most standard websites servers, we use log files. Log files track Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks. We utilize this information to analyze trends, administer the Sites, prevent fraud, track website navigation in the aggregate, and gather broad demographic information for aggregate use.
Indirect Collection – Social Networking
Indirect Collection –– Third Party Advertising Services We may employ over time various different advertising or remarketing services that serve you targeted advertisements to make your online experience more focused to your interests. These services collect data through the DoubleClick cookie and through our implementation of Google Analytics and AdWords. These tools and technologies collect and analyze certain types of information, including cookies, IP addresses, device and software identifiers, referring and exit URLs, onsite behavior and usage information, feature use metrics and statistics, usage and purchase history, MAC Address, mobile unique device ID, and other similar information. We will not run interest-based advertising campaigns that collect personally identifiable information (PII) including, but not limited to, email addresses, telephone numbers and credit card numbers. We will not use or associate personally identifiable information with remarketing lists, cookies, data feeds or other anonymous identifiers. We will not use or associate targeting information, such as demographics or location, with any personally identifiable information collected from the ad or its landing page(s).
How do we use your information? Our main goal in collecting information is to improve the Sites and provide you with the best possible experience on the Sites. We may also use your personal information to: • Enable you to participate in online transactions • Make our products, services, and Sites better • Compile, analyze and do research on our users demographics and behavior • Detect, investigate and prevent activities that may violate our policies or be illegal • We use location data only to provide and improve our service.
How can I control my personal information? To review and update your personally identifying information to ensure it is accurate, you may log into the EGOV EXPRESS® payment service and edit your information, or you may contact us at firstname.lastname@example.org with any questions. We will make commercially reasonable efforts to provide you reasonable access to any of your personally identifying information we maintain within 30 days of your access request. We provide this access so you can review it, make corrections or request deletion of your data. If we cannot honor your request within the 30-day period, we will tell you when we will provide access. In the unlikely event that we cannot provide you access to this information, we will explain why we cannot do so.
California Residents If you are a California resident and have an established business relationship with us, you can request a notice disclosing the categories of personal information we have shared with third parties, for the third parties’ direct marketing purposes during the preceding calendar year, if any. To request a notice, please submit your request to email@example.com or NIC, Inc., Attention: General Counsel, 25501 West Valley Parkway, Suite 300, Olathe, KS 66061. Please allow 30 days for a response.
How do We Respond to Do Not Track Signals? Do Not Track (DNT) is a privacy preference that users can set in some web browsers to signal their preference regarding potential "tracking" by third party websites. While the United States Federal Trade Commission has endorsed DNT, our Sites do not currently support DNT codes. However, except as otherwise disclosed herein, our Sites limit tracking to the internal uses described above. Our Sites do not track your use across multiple websites, however, other websites to which we link may. Please review their privacy policies to understand how you may be tracked.
What security precautions are in place to protect against the loss, misuse, or alteration of my information? Providing security for the personally identifying information you submit via our Sites is a priority for us. We maintain administrative, technical and physical safeguards to protect your personal information. When we collect or transmit sensitive information such as a credit or debit card number, we use industry standard methods to protect that information. However, no e-commerce solution, website, database or system is completely secure or “hacker proof.” You are also responsible for taking reasonable steps to protect your personal information against unauthorized disclosure or misuse.
Children’s Personal Information
We recognize the particular importance of protecting privacy where children are involved. We do not knowingly collect personally identifiable information online from children under the age of 13. If a child under the age of 13 has provided us with personally identifiable information online, we ask that a parent or guardian contact us at firstname.lastname@example.org.
What else should I know about my privacy? Please keep in mind that whenever you voluntarily disclose information online, that information is accessible to other customers and users. Ultimately, you are solely responsible for maintaining the secrecy of your passwords and/or any account information. Please be careful and responsible whenever you are online. When you or we end your customer relationship with us, we will treat the information we have about you as if you were still our customer.
If you need further assistance, please send an e-mail with your questions or comments to email@example.com, or write us at: NIC, Inc. 25501 West Valley Parkway, Suite 300 Olathe, KS 66061 Attention: General Counsel